This past week, one of our primary communication tools for staff and the community went offline. For our non-emergency group communications, Canby schools use a local server-based email technology called listservs which allow us to facilitate communication for several internal groups, like teachers or support staff, and external groups, like parents and the community. A severe hardware failure in the server managing that communication system caused the full disruption to the service. To further complicate matters, the backups of our lists of members had also been damaged, due to the fact the hardware had been failing for several days unnoticed by our technology staff.
In the interim, we were able to bring up a system to communicate with internal groups using another method and have spent the last week working to recover the listserv functionality. We will be repopulating our lists using the information we have in our student information system as a beginning step, and some of you may receive emails to that effect. You may opt out of our listservs at any time following the directions at the bottom of those messages. Some building principals were using our emergency contact system during this last week for messages out to parents. That system, unfortunately, only has parents listed and not community members or others who wish to receive our news. You can visit our public email messaging lists at:
and sign up for any of them if you are currently not receiving the messages you'd like to receive.
Our technology team had planned to move this system to our virtualized servers during the summer of 2014, but the crash pushed us to shift it over now, leaving us offline for an entire week while we migrated the system and created new backup policies to avoid a similar issue in the future. We are sorry for the disruption this has caused and are dedicated to continue providing quality services for our students, staff, and community.
If you have any questions about the disruption or any related technology questions, please email our technology director, Joe Morelock, at email@example.com